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News & Announcements

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Peer Support

Do you have a question about MX products? look no further

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MarlaKohnCommunity Manager

August 2023

All Products MX will replace the font Proxima Nova with the font Inter as licensing costs and administrative issues associated with Proxima Nova have become prohibitively burdensome. Inter is a similar style font to Proxima Nova, so the visual change will be subtle. We expect most end-users won't notice.This change will impact all products with MX-owned user interfaces. Personal Finance Management (formerly MoneyMap) Financial Insights Mobile Banking Connect MX Intelligence Client Dashboard Inter will become the new default option for UI's that are themeable (Personal Finance Management, Financial Insights, Mobile Banking). If clients wish to use an alternative to Inter, they can do so by securing the proper licensing.This change carries with it some key benefits: High legibility: Inter is designed with legibility in mind, making it highly readable across different sizes and resolutions. It offers excellent spacing and proport

MarlaKohnCommunity Manager

July Product Updates

Check out our product updates from this month! Financial Insights Delete Insights Older than 6 MonthsThe Insights product previously stored user insights for up to one year. We are now in the process of changing that to store insights for a maximum of 6 months. This includes removing all existing insights that are older than 6 months. This change will not happen at once. We will instead delete a portion of the impacted insights daily, starting July 24th. *This product update has been edited or updated to meet the requirements of our product roadmap. If you have any questions or concerns, reach out to your MX representative for more information.*

MarlaKohnCommunity Manager

Release Notes - May 2023

Take a look to review what we’ve added to our products lately!https://www.mx.com/product-updates/2023-05/

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Anonymous

MX Release Notes - April 2023

Hi everyone, This month’s release notes are now live here: https://www.mx.com/product-updates/2023-04/Thanks, Celeste

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Jack at HarborOneSpecialist

COCC Bank forum

Hi everyone, Looking to connect with other COCC banks that are offering MX to their customer base. Would like to have a place to discuss common issues, ideas, and other details about the user experience. Thank you,Jack

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Anonymous

MX Release Notes - March 2023News

Hi everyone, This month’s release notes are now live here: https://www.mx.com/product-updates/2023-03/Thanks, Celeste

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Anonymous

MX Release Notes - February 2023News

Hi everyone,This month’s release notes are now live here: https://www.mx.com/product-updates/2023-02/ Thanks, Celeste

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Jingqi WuCommunity Manager

MX Release Notes — January 2023

Check out the changes we’ve made to our MXmobile and PFM products.https://www.mx.com/product-updates/2023-01/

Jingqi WuCommunity Manager

New Research Findings: What features do consumers want?

Hi council members, Hope everyone enjoyed a lovely Thanksgiving break! Join us on Dec. 13 for a first look into new research that unveils what consumers really want from their financial providers. Key highlights include: Features related to fraud and financial data rank as most critical for consumers. Gaining a complete picture of finances may be more important than ever. A majority of respondents agree they expect to be able to see all of their financial data in one place. Are financial providers doing enough to support consumer financial needs? Consumers weigh in on their worries and expectations. Comment below if you’d like to join our exclusive preview of our new consumer research!

kyle.woolstenhulmeMXer

Got a question?

Budgets - How does it Auto-Generate the Budget?

For Budgets that are Auto Generated, Both within the MX widget and through the MX API. What amount of historical transactional data does it look at to come up with the suggested budget amount? Is it 60 days? 90 days? All available transactions?

Jingqi WuCommunity Manager

New Research Findings: What features do consumers want?

Hi council members, Hope everyone enjoyed a lovely Thanksgiving break! Join us on Dec. 13 for a first look into new research that unveils what consumers really want from their financial providers. Key highlights include: Features related to fraud and financial data rank as most critical for consumers. Gaining a complete picture of finances may be more important than ever. A majority of respondents agree they expect to be able to see all of their financial data in one place. Are financial providers doing enough to support consumer financial needs? Consumers weigh in on their worries and expectations. Comment below if you’d like to join our exclusive preview of our new consumer research!

Erika WangSpecialist

Got a question?

Is there an ability to send SMS/SMTP messages to users based on MXinsights using the APIs?

"Is there an ability to send SMS/SMTP messages to users based on MXinsights using the APIs? For example – if you see a potentially duplicate charge at Target can we notify them? Or if they cross a certain threshold of spending can we notify them? Or do Insights simply show up in the “feed” when they’re logged in?

jasonweberSpecialist

Got a question?

How do i handle members who are not in a connected status?

How do i handle members who are not in a connected status?

Got a question?

"When does the widget time out? When we stay a few minutes in the initial screen without iteration, a timeout screen is shown. "

When does the widget time out? When we stay a few minutes in the initial screen without iteration, a timeout screen is shown.

svati.sundara-murthySpecialist

Got a question?

Why does AvailableBalance: return null, at times?

Why does AvailableBalance: return null, at times?

erin.caldwellCommunity Manager

Got a question?

Under what circumstances does calling either aggregation or check balance NOT result in the user's bank account balance being retrieved in real time?

Under what circumstances does calling either aggregation or check balance NOT result in the user's bank account balance being retrieved in real time?

erin.caldwellCommunity Manager

Got a question?

Does MX offer customization on its Widgets?

Does MX offer customization on its Widgets?

jasonweberSpecialist

Got a question?

How does the Notification Settings widget work and how do Notifications work in Mx Widgets

How does the Notification Settings widget work and how do Notifications work in Mx Widgets

Jingqi WuCommunity Manager

Got a question?

How do i see my OAuth Connections?

How do i see my OAuth Connections?

jessica.kendallCommunity Manager

Got a question?

Who do you want to see at Money Experience Summit 2022?

We’re in planning mode for Money Experience Summit in September this year, which brings together the best of the best in finance and fintech. Are there any industry influencers or experts that you really want to hear from? Share any ideas here!

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